Who This Course is For
This course is invaluable for all individuals and organisations who deal with any kind of conflict. Front line staff, HR and management will all benefit greatly. This course will also benefit any organisation in deciding whether to use mediation as a form of conflict management.
Content
- Examination of relevant aspects of conflict
- Replacing negative responses with positive responses
- Staying calm and in control of ourselves and the situation
- Body language—using it to your advantage in re-gaining control
- The skills of mediation
- How to successfully de-escalate a difficult situation
What you can expect from the course
By the successful conclusion of the course delegates will be able to:
- Positively identify previous negative responses to anger and replace them with positive responses
- Determine the impact a negative response has on moral and how this response can fan the flames of a conflict
- Use methods that work in dissolving and smoothing conflicts that are already in progress
- Describe the process of mediation and identify how it fits in managing conflict
- Overcome roadblocks to successful dispute resolution
Evaluation
Delegates are invited to evaluate each day of the course via group and individual evaluation
Cost
£120 per person
Contact
Enquire about this course by contacting Lisa Jazani on 029 2009 2222 or email lisa@prismtraining.co.uk