Who This Course is For

This course is targeted at individuals and groups who wish to improve their communication skills giving them invaluable interpersonal skills that can translate to the workplace.

Content

• Communicating with confidence on the telephone and in person
  Making yourself easily and positively understood by others
• Creating a style of communication that works well for you
• Recognise the relative impact of conscious and unconscious communication
• Set and communicate clear goals
• Clarify others communication to ensure the accuracy of the message received
• Use active listening to hear the true intention behind the words
• Read and send non-verbal signals as intended

What you can expect from the course

You can expect delegates to examine their own personal method of communication it’s strengths and weaknesses.
Once the weaknesses are discovered and the negative effects they have on communication new communication methods and tips are introduced to allow for positive communication.
 
Each delegate will learn through group discussion and interaction in group exercises.

Evaluation

Delegates are invited to evaluate each day of the course via group and individual evaluation

Cost

£100 per person

Contact

Enquire about this course by contacting Lisa Jazani on 029 2009 2222 or email lisa@prismtraining.co.uk